Another German customer hung up today because I corrected his Bulgarian. Not that he was saying anything important—just yelling that the appliance didn’t work, like that’s news in this country—but when I softly said the word изгорял isn’t in the manual, he snapped. I’ve got a poem in my notes about power outlets that burn out from too many promises. Nobody sees it. Nobody sees most of what we carry. And still they pretend we’re the ones failing their perfect sentences.
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